Cancellation & Rescheduling

Cancellation and rescheduling depend on the services and dates in your confirmed booking. Before paying, request written details of the cancellation deadline, any non-refundable supplier charges and the amount eligible for refund.

Contact the team using your booking reference as soon as your plans change. Changes to hotel rooms, fast boats and activities remain subject to availability and the conditions confirmed for those services.

If weather or a closure affects an activity, the team will discuss available alternatives, rescheduling and any refund applicable under your booking conditions. Free cancellation is not included automatically in every package.